Quality Commitment

A hospital's first and foremost job is to heal people and save them from future harm. At Kokilaben Dhirubhai Ambani Hospital, Navi Mumbai, we take innumerable steps to create a safe and healthy environment for our patients. We aim to provide our patients with the highest quality of treatment and the utmost level of safety.

Safety and quality at our hospital are the mandate of the Department of Clinical Quality and our aim to deliver complete safety involves doctors, nurses, therapists, patients and their families. The staff at Kokilaben Dhirubhai Ambani Hospital, Navi Mumbai follows international protocols to ensure patient safety. To achieve our safety and quality goals, we use various methods like:

• Identification, development and strengthening of policies, procedures and protocols
• Maintenance of ethical medical and nursing practices
• Practice of evidence-based medicine of the highest standard
• Practice of safe medication practices
• Identification and prevention of errors
• Performance review through well-defined key indicators
• Respect and protection of patient rights
• Quantification and measurement of patient satisfaction
• Stringent infection-control guidelines
• Compliance with biomedical waste management rules
• Constructive dialogue with patients and their families to encourage participation and compliance in the treatment process
• Engagement of patients and their families in safety
• Effective use of resources
• Cost-effectiveness management
• Antimicrobial stewardship programmes and monitoring antibiotic use

In our belief that 'Every Life Matters', we have built an institution that provides world-class facilities. At Kokilaben Dhirubhai Ambani Hospital, Navi Mumbai, we have super-specialised doctors with years of experience who work together as a team; every complex case is discussed among them and the safest and most trusted treatment rendered.